Terms of service

Last updated: 9 September 2026

These terms govern your purchase and use of prepaid travel eSIM data plans (“Plans”) sold on this website by TerraRoam (“TerraRoam”, “we”, “us”). By placing an order you agree to them. If you do not agree, do not place an order.

1. What we sell

Plans are prepaid, data-only mobile connectivity delivered as an eSIM profile that you install on a compatible, carrier-unlocked device. Plans do not include a phone number, voice minutes or SMS. Connectivity is delivered through licensed mobile network operators and eSIM platform partners in the destination; TerraRoam is the retailer and your point of contact.

2. Eligibility and device requirements

You must be at least 18 years old. Your device must support eSIM and be unlocked for use on any network. You are responsible for confirming compatibility before purchase; the help center explains how. Plans that cannot be used because a device is locked or incompatible are refundable only under the refund policy.

3. Orders, prices and payment

Prices are shown in US dollars and include applicable taxes unless stated otherwise at checkout. Your bank or payment provider may apply currency conversion. Payment is processed by a PCI-DSS certified payment provider; TerraRoam does not store card numbers. An order is accepted when we send the order confirmation with the eSIM installation details.

4. Delivery and installation

Installation details (QR code and manual activation code) are delivered by email and on the order page, normally within minutes of payment. Each QR code can be installed once, on one device. Do not delete an installed profile: a deleted profile cannot be re-downloaded and is not covered by the refund policy unless the failure was caused by us.

5. Validity, data and fair use

The validity period starts when the eSIM first connects to a network in a covered destination and runs continuously for the number of days shown on the Plan. Unused data expires at the end of the validity period and does not roll over. Speeds depend on the local network and on your device. Plans labelled “Unlimited” are for personal use on one device and may be reduced in speed after the daily high-speed allowance shown on the Plan page; commercial resale, machine-to-machine use or abnormally heavy automated traffic may result in suspension.

6. Coverage

Plan pages list the destinations and networks included. Coverage inside a destination follows the coverage of the listed networks; we cannot guarantee service in every location, indoors, at sea or on aircraft. Regional and global Plans work only in the destinations listed at the time of purchase.

7. Refunds and cancellation

Refunds are handled under the refund policy, which forms part of these terms. Because a Plan is a digital service that begins when the profile is issued, statutory withdrawal rights may not apply once the profile has been installed or activated, to the extent permitted by the law of your country.

8. Your responsibilities

Keep your installation details private. You are responsible for all use of the eSIM once delivered, and for complying with local laws in the destination. You may not use the service for unlawful purposes, to send spam, or in a way that damages the network or other users.

9. Support

Support is available by email and WhatsApp in English, Portuguese and Spanish; hours and contacts are listed in the help center. We aim to answer within minutes during support hours and within 24 hours otherwise.

10. Liability

We provide the service with reasonable skill and care. To the extent permitted by law, our total liability for any claim relating to a Plan is limited to the amount you paid for that Plan, and we are not liable for indirect losses such as missed connections, lost business or costs of alternative connectivity. Nothing in these terms limits liability that cannot be limited by law, including under applicable consumer protection legislation.

11. Privacy

We process personal data as described in the privacy policy.

12. Changes

We may update these terms; the version in force at the time of your order applies to that order. Material changes are announced on this page with a new “last updated” date.

13. Governing law and disputes

These terms are governed by the law of the country in which TerraRoam is established, without prejudice to mandatory consumer protection rules of your country of residence. Before any formal proceeding, please contact us: most issues are resolved by support within a day.

14. Contact

TerraRoam · support@terraroamer.com